Business & Team Support

Clanwilliam Institute is a not for profit registered charity. All surplus income from our therapy, training and organisational work goes directly towards the provision of high quality, accessible, low fee family therapy services both locally and community based.

By using our services, you are helping to support our low fee and community-based work.

Clanwilliam Institute has been providing support to organisations since 1984. Clanwilliam Institute has successfully delivered this service to date and has received testimonials and feedback from our corporate clients attesting to the high quality of service delivery. We have over 50 registered family therapists based in Dublin and around the country who support the provision of our corporate services both in Dublin and around the country through face to face, phone and skype sessions. All of our therapists work in compliance with ICP & FTAI codes of ethics.

Due to the confidential nature of our business we can’t reveal company names however current subscribers to our service include: Banks, Large insurance companies, Health Boards, Semi State companies including FAS, Hospitals, Charities, Universities, Telecommunications companies, Private enterprises.

To enquire about any of our Corporate Services please contact 01-2055010 or email

Employee Assistance Programes

Management Consultations

Crisis Intervention/Critical Incident Support

Tailored Workshops

Workplace Mediation

Employee Assistance Programmes (EAP)

What is an EAP?

An Employee Assistance Programme (EAP) is a key strategy for employers who wish to provide support to their employees during times of personal, family and work-related difficulties.  Clanwilliam Institute provides a mission-driven, evidence-based quality assured EAP programme, comprising a range of options that can be tailored to specific organisation needs.

The value of an EAP

An EAP is a pro-active strategy that focuses on positive outcomes for employees, thereby assisting the organisation to address key human resource issues such as: managing workplace conflict, improving employee engagement and retention, enhancing dignity at work, and reducing the necessity for complaints and disciplinary procedures. Significant areas of concern that come within the remit of EAP may include, but are not confined to, personal and work relationships, substance abuse, addictions, depression, anxiety, communication problems and coping with change.

Possible Presenting Issues can include:

  • Addiction
  • Stress personal family and work related
  • Bereavement and loss
  • Chronic illness
  • Eating disorders
  • Anxiety, depression and mental health difficulties
  • Trauma
  • Abuse
  • Separation
  • Relationship Conflict
  • Stress depression and anxiety
  • Family relationship
  • Behavioural difficulties
  • Parenting and child areas
  • Mediation
  • Psychosexual

How our EAPs work

Our EAPs are designed specifically in accordance with your organisation’s culture and structure and in keeping with the profile of your employee groups.  Our Clinical Manager and Practice Manager are the main points of contact for both employees and managers for any issues that might arise, and our Clinical Manager assigns each client to the appropriate therapist depending on their presenting issues.

Employees can contact us directly to discuss their concerns in a completely confidential manner. Our therapists work with clients on a face to face, phone or Skype basis, as needed.

Confidentiality Policy

All our therapists are bound by the code of ethics of the Family Therapy Association of Ireland (FTAI) and Irish Council for Psychotherapy (ICP). We adhere to a strict clinical practice in relation to client confidentiality and no details of client contacts with the Institute are provided to third parties, except in situations of risk or following discussion with the client involved. In order to preserve the confidential nature of the therapeutic relationship, it is our practice not to supply reports or information to third parties.

We have a very good working relationship with all of our clients, many of whom are with us for many years because their EAP, managed by Clanwilliam Institute, has consistently responded to and worked with employees through a range of issues and is greatly valued amongst their staff.

Management Consultations

Managers and supervisors play a key role in the success of an organisation. Yet, they are expected to deal with an ever-increasing range of concerns. Clanwilliam Institute provides management consultations to organisations to help to assess these concerns and discuss appropriate directions and options.

We can provide consultations on a wide variety of issues, including but not limited to:

  • Organisational change and transitions, such as redundancies and mergers
  • Training needs
  • Workplace Stress Management
  • Assistance in how to refer employees to the EAP
  • Guidance on appropriately supporting employees with personal or work issues
  • Assistance with employees with return-to-work issues
  • Management consulting and skills development
  • Dealing with work-teams and group dynamics

Critical Intervention/Critical Incident Support

What is Critical Intervention/ Critical Incident Support?

Everyone is impacted by a crisis. Work-place accidents and fatalities, armed raids and assaults, fires, kidnappings, and other crisis situations have immediate and potential long-term consequences, not just for the people involved but for the organisation as a whole.

Clanwilliam Institute is well placed, given its highly professional and experienced staff members, to provide support services to employees in organisations following stressful events.

At an organisational level we assist both the Leadership Team and Line Management in effectively responding to the immediate needs of employees, family and the community.

At an individual level, the support includes the facilitation of group process, to provide a forum for employees to speak about their experience with a view to creating a mutually supportive environment and in addition to this the provision of support to staff on an individual basis.

This is a very structured approach to trauma; it is the provision of an approach informed by both systemic and social constructionist ideas that provides an opportunity for people to discuss and make sense of their experience. It is our own view that to be most helpful the provision of this kind of support best takes place within a week of the event, not necessarily in the first 24 hours, when people have got past the initial shock and are more able to engage with a therapeutic conversation.

We have the experience to support your organisation and employees through any crisis.  We have worked with many large and small organisations to support them through situations including but not limited to:

  • Tiger Kidnapping
  • Bank raids
  • Staff suicide
  • Accidental death at the workplace
  • Assault / Harassment
  • Criminal incidents

Early intervention and the correct support can help to limit the degree of damage experienced by the organisation and helps to prevent the development of Post-Traumatic Stress Disorder among your employees.

Tailored Workshops

Clanwilliam Institute provides a range of tailor made training and consultancy services that develop and build the health and well-being of your organisation and its people.  We provide day long, morning/afternoon and one-hour lunch time sessions on all of the topics below. We can also create workshops on related topics if requested. Some topics include:

  • Launch seminars
  • The Challenge of Parenting
  • Taking care of yourself
  • Time management Work/Life Balance
  • Effective communication
  • Assertiveness
  • Addictions/Gambling
  • Managing Conflict in the Workplace
  • Working effectively in multi-cultural environment
  • Dealing with Retirement/Pre-retirement
  • Stress Management
  • Bereavement
  • Managing Relationships
  • How to recognise when a colleague/family member needs support
  • Organisational restructure and how it impacts on employees

Workplace Mediation

Mediation has become an indispensable tool in dealing with workplace disputes. Without conciliatory intervention workplace disputes can result in work environments poisoned with conflict, lowered productivity and the loss of effective employees. Mediation can assist in resolving disputes between employees or issues arising between employees and their employer.

  • Workplace Mediation is a process where the parties explore their areas of difficulty in a safe environment with a view to reaching a mutually acceptable solution:
  • The mediator does not engage in making judgements.
  • It is a voluntary process where all parties must agree to participate. Anyone who wishes to withdraw from it may do so at any stage.
  • The whole process is confidential unless the parties agree otherwise
  • It is fast and starts as soon as everyone is available
  • The mediator is impartial
  • It creates a safe place for all sides to have their say and be heard.
  • Mediation focuses on the future working relationships of those involved. It will not duplicate other dispute resolution services
  • Information learned in the process cannot be used outside of the workplace mediation process.
  • The settlement terms remain confidential to the parties and to the mediator unless they agree otherwise.